As the trusted air-cooled chiller and water-cooled chiller manufacturer and supplier in China, TopChiller is providing our customers with ten thousand high-quality air cooled chillers and water-cooled chillers for more than 20 years.
Our philosophy is not only to provide end-users with high-quality chillers but also to create value and service for customers.
On this page, You will have a better understanding of TopChiller global marketing, full-time service,exhibitions&fairs, technical support, warranty time, and commissioning&start up service.
We believe after reading the below contents, you will have confidence with TopChiller products, TopChiller Company, and all staff is working hard to manufacture high quality chillers to meet your specific cooling demands.
Exhibition&Fair TopChiller Attended
To provide the best service for our customers, we have a worldwide business trip and attend chiller-related exhibitions&fair 2-3 times yearly.
During this event, we can settle face-to-face meetings with our chiller end users, we always take our experienced engineer to visit your installation site and give professional advice on chiller installation, operation, and maintenance.
Below are the related exhibitions we attended in recent years
2010 ICMEF In Shanghai in China
2011 Programa Cientifico in Chile
2013 Chinaplas in Shanghai China
2015 Indoplas in Jakarta Indonesia
2016 Chinaplas in Guangzhou China
2018 Plastex in Cairo Egypt
2019 Philippines PPP in Manila Philippine
Free Service and Technical Support
As a professional chiller manufacturer for over 20 years, TopChiller is always happy to provide our free service and technical support accessible to our clients before, during, and after-sales. If you need any help, welcome to call us or send your inquiry to our email. These free services and technical support include;
Listening to your detailed chiller requirements and giving your best chiller solution for your applications based on our rich experience.
If you have no idea about how to size your chiller model or cooling capacity, it’s not a big issue, Just tell us your specific cooling demands, we will guide you to select the right economical chiller model.
7*24 online service, If you have any problem with the chiller, you may call us or send an email, we are always here to support you.
Standard Warranty Time
After purchasing the TopChiller products, you are our valued customers in the TopChiller ERP customer managing system.
We will do regular tracking service and Your chiller has up to 24 months warranty time after installation and commissioning,
If your chiller is down, you can contact TopChiller for support to solve your problem. Once we received your message, Our service technician on duty will contact you as soon as possible.
Start-up & Commissioning
TopChiller also provides the additional service of start-up or commissioning of your chiller. You’d better before scheduling your start-up, it is important that the proper installation procedures have been followed and the chiller is ready.
TopChiller technician will guide you on how to start up your chiller when your chiller is ready, besides this, we have full sets of paper works including the Chiller installation manual, operation manual, electrical drawing for you.
Free Replacement Spare Parts
Providing free replacement spare parts for TopChiller is the best customer service in the industry to support you when you are sourcing replacement parts.
We have most parts are in stock and available for next-day shipment for your chillers.
If you want to have some replacement spare parts, just provide us with your chiller serial number and model number to expedite the sourcing process.
Better to have the nameplate and pictures of your chiller for our reference. This will help us find the proper replacements at the earliest time.
TopChiller is carrying our responsibilities to provide technical support and service to our customers.
Basic Chiller Sizing
Properly sizing a chiller for your application is very important, can depend on a large number of variables. For over 20 years our team at TopChiller has successfully sized, quoted, and built chillers for your specific applications.
Chiller Size Calculator, we need to know your Flow Rate (GPM), Incoming Water Temperature, and Required Chill Water Temperature, you will Estimate Chiller Size Required in Tons.
We also have industry-specific rules of thumb for chiller sizing depending on your application, metal finishing, medical chiller, plastic chiller, welding chiller, laser chiller, and food processing industry.
If you are not sure what size chiller you need? TopChiller is here to help. Contact us and we will work with you to determine the ideal sized chiller for your custom application.